FAQ – What is a Shop Steward and What do They Do?

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By October 24, 2023

Shop stewards are also known as union stewards, union representatives, or just stewards. They are an employee at their place of work but they are also a union official. They are a central part in building stronger unions!
Shop stewards play a very important role: They are the eyes, ears, and voice of the union at the workplace and are often the bridge between the elected union leadership and the workers on the job.
A shop steward has two main fundamental roles: 1) To make sure that the working conditions are in line with the collective agreement and 2) To be a direct contact for members to help them deal with concerns, provide union representation in disciplinary meetings, and ensure workers on the job know their rights.
Stewards take steward training programs provided by the union to prepare them for their role. There are plenty of courses and programs available to advance the knowledge, skills, and abilities of a steward. Learning opportunities are available through the local union, the local labour council, provincial labour federation, the Canadian Labour Congress, and more!
In some unions, shop stewards are elected to their positions, in others, they are appointed. Either way, a steward is someone who steps up and wants to make a positive difference in their workplace!